Guest Services Agent
Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners / guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Shift : 1st / 2nd; must be available to work weekends and holidays.
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical / Dental / Vision / 401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parkingDiscounted shoes through Shoes for Crews twice per yearCompany branded jackets, t-shirts, hats, and sunscreen provided for outdoor rolesWater t-shirts provided (Activities and Engineering)Water bottles provided during shift40% discount from on-site Food & Beverage outletsDiscounted golf at local course when openWay to Go" Incentive - $5 per name mention deposited onto Wisely cardQuarterly celebrations, Associate Appreciation Week, Employee of the QuarterGuest Satisfaction Survey awards if department specific goals are met (up to $100 a month)Birthday and holiday celebrations and team building outingsAs a Guest Services Agent, a typical day will include :
Checks Owners / guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)Follows up with Owner / guests to ensure their requests or problems have been met to their satisfaction.Answers telephone calls and routes calls to the proper department as applicable.May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.Interact with colleagues and guests professionally and promptly.Contribute to team goals.Always follow company policies and safety procedures.To Become a Guest Services Agent at HVC :
Available to work various shifts, holidays, and both weekend days.Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.Lift / Carry / Push / Pull Items that Weigh up to 25lbs without assistance.Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.Specific job duties may differ by property, size of team, or facility.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
