Operations Manager

Job Title : Operations Manager

Job Location : Ayer, MA

Job Type : Full Time

Job Description :

Manage affordable housing project workflows, including permitting coordination, application setup, lottery management, and applicant qualification.

Work with developers, municipal agencies, and state housing programs.

Lead day-to-day office operations and ensure smooth workflow across the organization.

Supervise two office staff members and provide daily direction and support.

Improve internal systems, processes, and operational efficiency.

Apply affordable housing regulations and ensure compliance with state and municipal requirements.

Maintain accurate documentation, reporting, and recordkeeping.

Oversee ongoing monitoring of affordable rental units.

Support marketing efforts for housing lotteries and compliance programs.

Provide timely and professional communication to applicants, clients, and town officials.