Technical Account Manager - MSP

Technical Account Manager

Job Purpose : The purpose of this role is to manage approximately 90 of our smallest clients, with monthly recurring revenue of about $1,500 or less. Managing an account involves a few key outcomes :

• Client Retention and Attention - working to resolve any issues or frustrations they might have through regular client check-in calls (you would work with management / technical support teams to fix the issues, you would not be the one fixing technical problems directly).
• Client MRR Growth - Making appropriate recommendations so that the client's monthly spend increases approximately 20% annually due to new products or services they purchase through CW IT Support that have a recurring component, such as additional cyber security, new users / device licenses, M365 products, etc.
• Project Sales / One-time Revenue Sales - Creating, presenting, and closing proposals for projects that would benefit the client, such as network upgrades, phone systems, M365 migrations, computer replacements, etc.

Position Metrics / KPIs :

# of client check-in calls or visits

# of Proposals Won

Key Competencies :

M365 Technologies in terms of features, benefits, how it works

Firewalls / Routers, Switches, Cabling, Network Rack Setups, WiFi Technology

Estimating / Quoting Experience

Compensation : $50,000 base salary + bonuses + profit sharing + benefits. Total comp expected to be $60,000+

Bonus Structure : Bonuses are based your personal contribution of OTR sales (one time revenue) as well as for overall MRR growth (retention, new client MRR / upticks) of existing accounts you manage.

Project Revenue Bonus on Personal Sales :

$50,000 per quarter - $0 Bonus (QUOTA)

$60,000+ per quarter - $1,000 Bonus

$75,000+ per quarter - $2,000 Bonus

$90,000+ per quarter - $3,000 Bonus

MRR Bonus (based upon MRR growth for accounts you manage) :

$2,000 per quarter QUOTA = no bonus

Red Goal : $3,000 per quarter = $1,500 Bonus

Yellow Goal : $4,000 per quarter = $2,000 Bonus

Green Goal : $5,000 Per quarter = $2,500 Bonus

Bonus Structure would allow for $74,000 annual total comp with estimate profit sharing of $500 per quarter