Service Support Rep HOLT CAT Rebuild

Job Summary : The Service Support Representative is responsible for providing comprehensive support to the Service Department. This role ensures organizational objectives are met by maintaining the service tool inventory and providing logistical assistance for the loading unloading and timely delivery of machine components to various locations and customer sites as required.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the companys mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Identifies organizes labels tool room inventory to assure accurate input into computerized database.
• Maintains tools in branch inventory to assure safe and serviceable condition and availability for use.
• Processes tools from inventory into work orders and returns them to inventory after use by service technicians.
• Records tool information into computerized database on an on-going basis.
• Inspects cleans and repairs (or makes arrangement for the repair of) tools after return from service technicians before returning them to inventory.
• Analyzes new product introduction information and recommends procurement of tooling needed to support Caterpillar and allied product in the Holt Cat service territory.
• Reviews tool budget and records to maintain awareness of costs associated with providing tooling while assuring best usage of company financial resources.
• Instructs service technicians in the safe and proper use of tools where necessary.
• Procures and maintains serviceable condition tooling within budgetary guidelines and limits.
• Drives and operates a Ford F550 and Trailer in a safe and defensive manner at various HOLT CAT locations in HOLTs territory.
• Maintains a Class A CDL drivers license to operate a vehicle in good standing and meet all state requirements in addition to meeting HOLT CAT safety and health guidelines.
• Communicates with Project Manager and / or Service Manager daily to give progress updates.
• Loads unload and transport all equipment deliveries and pickups in a positive caring manner while striving for promptness accuracy and efficiency.
• Secures equipment onto truck and ensure that materials meet state and federal guidelines for safe transport and vehicle capabilities.
• Maintains truck and trailer in accordance with manufactures requirements.
• Inspects truck and trailer before and after each trip and record any defects of vehicle.
• Completes DOT required drivers daily log accurately and without misrepresentation.
• Completes drivers daily post trip inspection report and making recommendations for repair or maintenance as well as being responsible for the clean appearance of company assigned vehicle.
• Works safely always and adheres to all applicable safety policies; complies with all company policies procedures and standards.
• Performs other duties as assigned.

Knowledge Skills and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements :

Work Environment :

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

#LI-MFG

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1