Operations Manager

Same Day Water HeatersDallas, TX, US

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Job Description

About Us :

Same Day Water Heaters LLC are on the rise, and we owe our success to our incredible team who always put our customers first. If you are looking to advance your career and thrive in a dynamic, fast-paced environment, we want you on our team!

We are on the hunt for a talented Operations Manager who can lead, inspire, and manage our staff as they tackle various tasks. You will be the driving force behind our team's success, ensuring top-notch customer service and continuous improvement.

Job Description :

We are seeking to hire a skilled Operations Manager who can instruct, coach, and manage a staff as they perform various tasks. This Operations Manager will also oversee the activities and performance of your team by tracking customer service targets and facilitating ongoing training.

Requirements

Key Responsibilities :

Ensure tasks are completed accurately and on time
Monitor staff to ensure jobs are completed with proper paperwork and good customer service
Provide estimates for various installations and jobs
Communicate regularly with management
Maintain positive team morale
Perform general clerical duties (e.g., copying, faxing, filing)
Resolve customer issues when needed
Attend conference calls and update management on key processes
Coach staff and document performance improvements
Perform other related duties as assigned

Qualifications :

Proven management experience required; plumbing experience is not necessary

Ability to successfully lead a team

Good analytical, written, and verbal skills

Proficient in MS Office

Strong attention to detail and excellent organizational skills required

Able to multi-task in a fast-paced and deadline-driven environment

Able to maintain professionalism and a positive service attitude always

Attendance and punctuality are extremely important to lead the team by example

Benefits

We offer a competitive salary based on relevant experience and performance, along with the following benefits :

Health, Dental, Vision, and Life Insurance.

Paid time off (PTO) and Paid Holidays.

Mid-year and annual bonus opportunities based on job performance and company profitability.

Negotiable vehicle allowance or company vehicle.

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Operation Manager • Dallas, TX, US