Customer Service Representative

Making Water Healthier for your Home and Family

Yellowstone Local is proud to represent Angel Water, Inc., an industry leader in water treatment and purification.

You’re the kind of person who enjoys helping others, stays calm under pressure, and keeps everything running smoothly, especially when the phones start ringing.

What’s in it for You?

Pay Range : $19.00–$22.00 per hour

Schedule : Monday–Friday (7 : 30 AM–5 : 00 PM) with a rotating Saturday shift (7 : 30 AM–12 : 00 PM)

Work Hours : Full-time, approximately 40 hours per week

Work Location : In-office role based in Lake Barrington, IL

Health Benefits : Medical, dental, and vision insurance

Paid Time Off : PTO and paid holidays

Retirement Plan : 401(k) with company match

Employee Perks : Discount on water filtration products, branded company gear

Growth : Training and development opportunities to help you build a long-term career

Why You’ll Love It Here

You’ll join a company with 40+ years of experience and a trusted reputation in the Chicagoland area

You’ll be part of a team that values education, health, and customer relationships over just “closing the sale”

You’ll have a manager who supports your development and a team that works together to win

You’ll contribute to a mission that truly matters : helping families get access to clean, healthy water

Your New Role

Angel Water is looking for a Customer Service Representative (CSR) to join the Customer Service department in Lake Barrington, IL. You’ll report to the Customer Service Manager and serve as the first point of contact for customers, managing calls, scheduling appointments, sharing product knowledge, and ensuring every customer gets the attention they deserve.

What You’ll Be Doing :

Answer inbound calls from current and potential customers with professionalism and care

Provide accurate information on water filtration products and services

Schedule services, process orders, and support billing questions

Recommend system upgrades such as rebeds, flushes, or additional equipment

Discuss water testing options for well water and share EPA / EGW recommendations

Make outbound calls for service follow-ups, renewals, and promotions

Route service calls and sales leads to the appropriate internal team

Handle communication via phone, email, internal chat, and text

Support field reps by coordinating appointments and dispatching effectively

Identify upsell opportunities and explain the benefits to customers

Keep accurate customer account records and update asset ownership

Stay current on products, services, and company policies to educate customers

Enter all customer interactions into the CRM system (Salesforce experience is a plus)

Work with technicians and sales teams to deliver a seamless customer experience

Troubleshoot basic issues and escalate more complex cases appropriately

Follow up on jobs to gather feedback and support quality assurance

Perform light administrative tasks like data entry and reporting

Hiring Expectations : Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

High school diploma or equivalent required; associate degree preferred

1–2 years of customer service or call center experience, ideally in a service-based or technical industry

Clear verbal communication skills and strong listening ability

Ability to multitask and stay organized in a fast-paced setting

Friendly, team-oriented, and motivated by helping others

Basic computer skills and familiarity with Microsoft Office and Outlook

Experience with CRM systems (Salesforce is a plus)

Willingness to work rotating Saturday shifts and occasional evenings as needed

Reliable transportation to and from the office

Bilingual in English and Spanish is a plus

Must be authorized to work in the U.S.

Angel Water, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange