Talent.com
Technical Client Account Manager
Technical Client Account ManagerCloudSEK • El Paso, TX, US
serp_jobs.error_messages.no_longer_accepting
Technical Client Account Manager

Technical Client Account Manager

CloudSEK • El Paso, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Technical Client Account Manager

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including :

  • CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
  • A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
  • CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Key Milestones :

  • 2016 : Launched our first product.
  • 2018 : Secured Pre-series A funding.
  • 2019 : Expanded operations to India, Southeast Asia, and the Americas.
  • 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
  • 2021 : Raised $7M in Series A funding led by MassMutual Ventures.
  • Awards & Recognition : Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
  • 2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault.
  • Position Overview :

    The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region.

    Key Responsibilities :

  • Customer Onboarding : Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.
  • Relationship Management : Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.
  • Proactive Engagement : Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
  • Conduct Business Reviews : Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
  • Internal Collaboration : Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.
  • Technical Expertise : Demonstrate value - Triage customer portals on a regular basis and share critical threats reports.
  • Customer Advocacy : Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
  • Reporting and Metrics : Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.
  • Revenue target : Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK's solutions.
  • Maintain partner relationships, collaborate with them for smooth renewal and develop a winning strategy for revenue expansion.
  • Customer Engagement : Organize customer events and manage customer advisory.
  • Qualifications :

  • Proven experience in customer success and client account management in the cybersecurity industry.
  • Strong understanding of cybersecurity concepts, technologies, and market trends.
  • Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong negotiation skills
  • Analytical mindset with the ability to derive insights from data to drive decisions and improvements.
  • Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
  • 5+ years experience in cybersecurity, client facing roles
  • Bachelor's degree in Cybersecurity, Technology is preferred
  • Benefits of Joining CloudSEK

    We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include :

  • Flexible working hours.
  • Food, unlimited snacks and drinks are all available while at office.
  • And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

    serp_jobs.job_alerts.create_a_job

    Technical Account Manager • El Paso, TX, US

    Job_description.internal_linking.related_jobs
    Client Success Manager

    Client Success Manager

    TradeJobsWorkForce • 88590 El Paso, TX, US
    serp_jobs.job_card.full_time
    Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Client Relations Coordinator

    Remote Client Relations Coordinator

    TradeJobsWorkforce • 88574 El Paso, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Medical Device Sales Territory Account Manager

    Medical Device Sales Territory Account Manager

    Tactile Medical • El Paso, TX, United States
    serp_jobs.job_card.full_time
    The Territory Account Manager is responsible for educating therapists, physicians and patients on Tactile Medical Products in an assigned territory. Responsible for establishing sales strategies to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Ventilation & Medical Device Clinical Account Manager

    Ventilation & Medical Device Clinical Account Manager

    Medical Dynamics, Inc. • El Paso, TX, US
    serp_jobs.job_card.full_time
    Reports To : Executive Management Team.Industry : Respiratory Care / Medical Devices Sales.The Account Manager is responsible for direct sales activities and customer support of Medical Dynamics Inc....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Remote Equity / Option Trader

    Remote Equity / Option Trader

    Maverick Currencies • El Paso, TX
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head of Client Operations

    Head of Client Operations

    Confidential • El Paso, TX, US
    serp_jobs.job_card.full_time
    Innovative technology & data platform for brands.Information Technology & Services.The Company is seeking a Head of Client Operations to lead its Client Operations team, which serves as the...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Client Success Manager - Contact Center

    Client Success Manager - Contact Center

    Datamark, Inc. • El Paso, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Our team is supportive, engaged and enjoys working together to achieve shared goals.We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace.As ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Account Manager Associate - Commercial Lines (Fully Remote Option)

    Account Manager Associate - Commercial Lines (Fully Remote Option)

    Insurance Office of America • El Paso, TX, US
    serp_jobs.job_card.full_time
    Title : Account Manager Associate - Commercial Lines.Binghamton, Rochester, or Syracuse, NY office.Binghamton and Syracuse, NY offices. General, Habitational, Manufacturing.Please note : If this posit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Commercial Lines Account Manager

    Commercial Lines Account Manager

    Gpac • El Paso, Texas, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Commercial Lines Account Manager.We are seeking an experienced and service-focused.Commercial Lines Account Manager.This is an excellent opportunity for an insurance professional who enjoys buildin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Account Manager- Commercial Insurance (Remote)

    Account Manager- Commercial Insurance (Remote)

    Insurance Office of America • El Paso, TX, US
    serp_jobs.job_card.full_time
    Title : Account Manager - Commercial Lines.Remote, Central and Eastern Time Zones.Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, ind...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Channel Account Manager...

    Channel Account Manager...

    NETSCOUT • Ciudad Juárez, Chihuahua, MX
    Channel Account Manager – Mexico City At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and avai...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    ForceMetrics • El Paso, TX, US
    serp_jobs.job_card.full_time
    ForceMetrics is on a mission to transform data for social change.We strive to create meaningful community impact by helping public safety and government agencies better utilize data to benefit ever...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Account Manager

    Account Manager

    TradeJobsWorkForce • 79942 El Paso, TX, US
    serp_jobs.job_card.full_time
    Account Manager Job Duties : Manage multiple accounts, ensuring that a high level of customer ret...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

    Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

    Insurance Office of America • El Paso, TX, US
    serp_jobs.job_card.full_time
    Title : Account Manager - Commercial Lines.Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing tempora...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Alibaba.com-Account manager-Mexico City...

    Alibaba.com-Account manager-Mexico City...

    Alibaba.com • Ciudad Juárez, Chihuahua, MX
    Responsibilities About the Role We're looking for an Account Manager to support Alibaba.This role focuses on optimizing merchant performance, enhancing transaction conversion, and driving busines...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Clinical Manager RN, STAR+PLUS - El Paso, TX

    Clinical Manager RN, STAR+PLUS - El Paso, TX

    UnitedHealth Group • El Paso, TX, United States
    serp_jobs.job_card.full_time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Key Account Manager, SMB

    Key Account Manager, SMB

    Lytx • El Paso, TX, US
    serp_jobs.job_card.full_time
    Small Market Account Executive.As a Small Market Account Executive, you will be responsible for managing and renewing relationships with existing small business clients. Your primary goal is to ensu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Neurology Account Specialist - (El Paso, TX)

    Neurology Account Specialist - (El Paso, TX)

    Eisai • El Paso, TX, United States
    serp_jobs.job_card.full_time
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission.We're a growing pharm...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted