Scheduler / Onboarding Specialist

A leading healthcare organization in Boston is seeking a remote Onboarding Specialist to support members as they transition to their health plan. This full-time role runs through the end of the year, offering $23 / hour with hours from 8 : 30 AM to 5 : 00 PM.

Job Responsibilities :

Serve as the primary contact for new members, conducting outreach calls and providing education on health plan benefits.

Identify and coordinate existing and new healthcare services through collaboration with internal and external providers.

Schedule intake appointments and ensure seamless continuity of care during the onboarding process.

Document member needs, use motivational interviewing to build trust, and encourage engagement in health plan services.

Maintain accurate records and uphold all compliance, privacy, and company policies.

Candidate Qualifications :

Bachelor's degree or equivalent experience in healthcare, call center, or Medicare / Medicaid settings.

Minimum of 5 years of experience, including at least 1 year working with diverse or medically complex populations.

Strong communication, empathy, and interpersonal skills with the ability to build rapport telephonically.

Proficiency with Microsoft Office and basic data entry; comfortable using telehealth tools (video, chat, etc.).

Demonstrated cultural awareness, accountability, and commitment to quality care.

Qualified and interested candidates are encouraged to apply today for immediate consideration.

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents :

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile :

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

www.bhsg.com

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)