Front Office Manager

Front Office Manager

The Front Office Manager is responsible for ensuring the operation of the Guest Services in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities :

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards
• Evaluate and recommend revenue driving initiatives and monitor revenue performance
• Recommend and implement approved changes that could improve service and increase operational efficiency
• Ability to serve as Manager on Duty
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
• Must be able to maintain confidentiality of information
• Perform other duties as requested by management, and
• Any and all other work as required to complete the primary purpose of the position.

Job Requirements and Qualifications :

Our culture fosters shared accountability, humility and kindness, creative problem solving, we strive to provide exceptional service, quality, and value to every guest, every time. We are looking to hire the most highly qualified people and provide a competitive benefits package which include :

EOE - minorities / Females / Vet / Disability / Gender Identity / Sexual Orientation. We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.