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Learning and Development Coordinator
Learning and Development CoordinatorEPITEC • Plano, TX, US
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Learning and Development Coordinator

Learning and Development Coordinator

EPITEC • Plano, TX, US
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Job Title : Training Content Developer

Location : Plano, TX (Tues - Thurs onsite)

Travel : Up to 25%

Education & Experience

  • Bachelor's Degree (required)
  • 2+ years of experience in training content development or related field

Top Skills

  • Technical Writing
  • Knowledge of LMS Systems
  • Mobile Repair Knowledge

    • Position Summary

    The Training Content Developer will create and manage technical training content for new-hire, ongoing, and ad-hoc training requests for employees providing service in the care organization. Responsibilities include :

  • Develop and manage content for technical training for in-store staff and call center agents
  • Maintain up-to-date knowledge of repair standards and processes
  • Apply adult learning theory, instructional design, and multiple learning formats
  • Design and assemble training materials for SEA products and technologies
  • Communicate effectively with internal and external stakeholders
  • Share improvements and experiences in troubleshooting and repair techniques
  • Ensure compliance with company and regulatory guidelines

    • Core Roles & Responsibilities

  • Collaborate with stakeholders to tailor training programs
  • Manage creation and implementation of diverse training methods (hands-on, blended, digital, technical)
  • Identify improvement opportunities and report findings to senior leadership
  • Innovate engaging training activities
  • Build strong relationships with business partners and internal teams
  • Manage web-based training content within CMS / LMS
  • Analyze training completion data and identify content improvement opportunities

    • Background / Experience

  • Curriculum design aligned with industry standards
  • Lesson planning and differentiated teaching techniques
  • Use of formative assessments and data analysis to address learning gaps
  • Collaboration on lesson plans and assessments

    • Necessary Skills & Attributes

  • Proven success in training and performance management
  • Strong decision-making and ability to work independently
  • Creative design skills using technology-based tools
  • Excellent oral, written, and presentation skills
  • Advanced MS Office proficiency
  • Ability to work with multiple decision-makers
  • High integrity, customer-focused mindset, and proactive attitude

    • KPIs

  • Align with training content team KPIs

    • Reporting Requirements

  • Weekly updates to senior leadership outlining tasks and training completed

    • Bachelor's Degree Required

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    Learning Development Coordinator • Plano, TX, US

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