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Client Engagement Specialist

Client Engagement Specialist

Neeley LawChandler, AZ, US
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Job Description

Job Description

Neeley Law is Arizona’s leading consumer bankruptcy firm known for giving people the second chance they deserve. Clients often come to us during some of the hardest moments in their lives, and we meet them with compassion, clarity, and hope.

We’re looking for a Client Engagement Specialist (non-attorney sales role) to be the first point of contact for new clients. You’ll conduct part of the initial consultation, help prospective clients understand the bankruptcy process, and work with an attorney to guide them to take the next step by retaining our firm for a Chapter 7 or Chapter 13 case.

This is more than just sales. Take a look at our reviews to see the impact we have.

Compensation :

60,000 - $70,000 yearly

Responsibilities :

  • Conduct part of initial phone and in-person consultations with prospective clients
  • Listen to clients’ stories with empathy, identify their needs, and explain the process clearly (without giving legal advice)
  • Educate prospects on how our firm can serve them
  • Confidently guide clients through the decision to hire our firm (without being pushy)
  • Track and follow up with leads in our CRM to ensure no opportunity slips through the cracks
  • Coordinate with attorneys and paralegals to ensure a smooth onboarding
  • Meet or exceed monthly retention goals

Qualifications :

  • Proven sales or client-facing experience (legal intake, financial services, or high-trust sales preferred)
  • Excellent communication and active listening skills
  • Ability to connect with people in emotional or stressful situations
  • Organized, detail-oriented, and tech-savvy (comfortable with CRM tools)
  • Self-motivated with a track record of meeting goals
  • Bilingual in English / Spanish is a plus

    • About Company

    Neeley Law is changing the way people feel about hiring an attorney by delighting clients with exceptional legal services, unparalleled empathy, and tools to empower them to rebuild their financial lives and prosper in the future.

    We offer a competitive salary and benefits package, including health insurance, 401(k), and paid time off.

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    Engagement Specialist • Chandler, AZ, US