Customer Service Coordinator

TFLOverland Park, KS, US

job_description.job_card.30_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

Salary :

TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Service Coordinator to join our team on-site at our headquarters located in Overland Park, Kan.

AboutTFL(TicketsForLess)

AtTFL,wearepassionateaboutcreating MemoriesForLife for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.

AsaTop10ticketresellerinthecountry,TFLoffersemployeesafrontrowseatintotheever - evolvingticketingindustry.Ontopofthat,welovetohavefun!Fromanopenandinvitingworkenvironmenttomultiplestaffperks,TFLisagreatplacetowork.

WithourheadquarterslocatedinthegreaterKansasCity - area,TFLisproudtocelebrate20yearsofprovidinghigh - ratedservicetothelocalcommunity.RecentlynamedtotheKCBusinessJournalsTop150PrivateCompaniesList,wehaveachievedtremendousgrowthpost - pandemic.Fueledbyrecentacquisitions,wehaveexpandedourretailcustomerbaseinstrategicmarkets,andnowhaveofficesinTuscaloosa,Ala.andOmaha,Neb.

Reportsto : SeniorManager,CustomerService

Responsibilities& JobDuties(include,butarenotlimitedto) :

Providebest-in- classservicetoourTFLretailandprivate - labelcustomersthroughallavailablemeansofcommunication
WorkinthePoint-of- Salesystemtoassistcustomersonticketpurchasesanddelivery
Deliverindustry- leadingcustomerexperiencewithtone,empathy,confidence,andattentiontodetail
Developandcreatesolutionstocustomerissuesefficientlyandeffectively.
ExecuteCRMstrategy,effectivelymaximizingHubSpotcapabilities
UtilizeCustomerRelationshipManagementtoolsforrecordingcustomercommunicationandinteractions.Ensuringproperproceduresforallinteractions
Workcollaborativelywithotherteammemberstoachievedepartmentalandcompanygoals.
Activelycontributeideasandpotentialimprovementstoteammembersandmanagement.
Proactivelyengageinprotectingcompanyassetsthroughvigorousfraudpreventionandcashhandingprocedures,activelyassessingcreditcardmisuseorabuse

Qualifications :

Bachelorsdegreeinarelatedfieldpreferred

Musthaveapassionforsportsand / orliveentertainment

Retail,travel,event,sportsorliveentertainmentexperienceconsideredaplus

Excellentverbalandwrittencommunicationskills

Self- motivation,attentiontodetailandstrongorganizationalskillsrequired

Mustbeabletoworkindependentlyandaspartofateaminagroupsetting

Strongabilitytomulti -task

Mustbeavailabletoworkunderpressureinafast -pacedenvironment

Musthaveaneyefordetail

Benefits :

Competitivesalary

Discretionaryperformancebonuses

401kwithcompanymatch

Unlimitedvacation

Medical / Dental / Visioninsurance

Long-termandshort-termdisability

Lifeinsurance

Paidparentalleave

Perks :

1,000employeeticketcredit

Companyoutingstolocalliveevents,includingSuiteticketstoKansasCityspremierevents

Companykitchenincludingcomplimentarybreakfast,lunch,snacksanddrinksforemployeesdaily

CompanyhappyhoursonthefirstFridayofeverymonth

Employeereferralprogram

CasualDressCode

Please note : We are not seeking assistance from third-party agencies or recruiters at this time. Direct applicants only, thank you!

serp_jobs.job_alerts.create_a_job

Customer Service Coordinator • Overland Park, KS, US