Customer Trainer

Primary Function of the Position : The Customer Trainer will report directly to the Training Manager for their region.  This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons first assistants and OR staff from a variety of surgical specialties including urology gynecology general surgery and cardiothoracic surgery.  The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training engineering and training research initiatives.

Essential Job Duties

Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers

Lead and support Specialized training programs and Society events.  This includes supporting the needs of the surgeon educators and course participants

Conduct surveys to gather data and measure program effectiveness

Act as subject matter expert for internal projects as needed

New product development

Training material / protocol development

Training research initiatives

Work with the Training team in a creative dependable and flexible manner to improve existing training programs

Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products

Occasional support of the da Vinci System in a hospital operating room

Support da Vinci Surgical System troubleshooting and maintenance at the training center

Manage training center logistics inventory and training calendars

Maintain all capital equipment including but not limited to the cleaning and sterilization of instruments and accessories

Support positive relationships between external training center personnel and ISI management

Contribute to the organizations quarterly goal achievements

Develop competency in the following :

da Vinci System Technology

da Vinci System applications and advanced technology

OR Efficiency

Training Pathway process

Training / coaching techniques / methodologies

Qualifications :

Required Skills and Experience (Specific skills knowledge and experience that an individual must possess in order to successfully perform in job)

High capacity and excellent problem solving skills

Solid organizational skills and ability to operate independently

Professional work ethic

Solution oriented

Excellent oral and written communication skills

Strong interpersonal skills

High capacity to learn in a fast paced environment

Commitment to self-development

Ability to work in a team environment

Ability to be flexible with hours of operation

Ability to travel up to 30%

Required Education and Training (As applicable - Specific education and training that an individual must possess in order to successfully perform in job)

Bachelors degree required preferably in Clinical or Health Sciences Healthcare Management Engineering Business Administration Communications or Education

Note :   There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions (As applicable - Any physical requirements for the job.  If not applicable state none)

Ability to sit or stand for multiple hours.

Ability to lift up to 50 lbs.

Preferred Skills and Experience (As applicable - Specific skills knowledge and experience that are not required to perform the job but are desirable to have)

Knowledge of adult learning principles

Medical-device experience

Professional Training experience

Clinical and / or operating room experience

Additional Information :

Due to the nature of our business and the role please note that Intuitive and / or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer :   In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note : the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note : typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and / or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work : No

Employment Type : Full-time

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Experience : years

Vacancy : 1