Systems Support Technician

Professional Technology IntegrationAtlanta, GA

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Description :

Must be local to Metro Atlanta
Hybrid role

Seeking a Systems Support Technician. Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases. These responsibilities extend across multiple platforms, including the mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix / Linux and Microsoft Windows operating environments across multiple departments. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.

Role and Responsibilities :

Create RACF IDs for all Mainframe users.

Provision, reset passwords, and troubleshoot issues for multiple key systems.

Conduct periodic (normally quarterly) re-certification of all users.

Periodically (normally 60 or 90 days) identify and remove inactive users.

Enforces and communicates to system users the security policies and guidelines necessary to meet requirements for system access.

Assist with the audit processes.

Create and run queries to produce ad-hoc reports from application data as needed.

Core Competencies :

Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.

Ability to work effectively with personnel at multiple levels of the organization.

Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.

Excellent oral, written, presentation and interpersonal communication skills.

Required / Desired Skills

High school diploma or GED (Required 1 Years)

Previous RACF experience (Required 1 Years)

Help desk support for end users experience (Required 3 Years)

Computer systems, internet security, and data privacy experience (Required 1 Years)

Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people (Required 1 Years)

Strong work ethic, interpersonal, and communication skills (Required 1 Years)

Comfortable communicating in person and via phone / email with peers, management, contractors, and vendors (Required 1 Years)

Ability to multitask in a fast-paced environment (Required 1 Years)

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System Technician • Atlanta, GA