Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

communication skillsflexible schedule availabilitycustomer service and supportanalytical skillscustomer service skillsoral and written communication skillsanalytical and problem-solving abilitiescustomer relationship management (crm)prioritizationoral communicationbilingualismflexibilityability to multitask and prioritizecustomer feedback managementwritten communicationfamiliarity with crm systems and practicesstrong communication skillscustomer feedback analysisbasic understanding of business operations and customer needscrm systems and practicescustomer service experienceflexible schedulingmulti-taskinganalytical abilitiescollaborationproficiency in customer service softwareability to multitask and prioritize under pressurecrm systemscrm systems familiaritymultitasking and prioritizationexcellent organizational skillsknowledge of crm systemsbasic understanding of business operationsability to multitask and prioritize effectively under pressurebilingual or multilingual abilitiescustomer service software proficiencypositive attitude and resilienceempathydocumentationtime management skillsteamworkservice excellenceproblem-solving skillsmultitaskingcustomer satisfactionteam collaborationstrong oral and written communication skillssaleslanguage fluencyproblem-solving abilitiesadaptabilityflexibility in schedule availabilityflexibility in scheduleexcellent organizational and time management skillscrm familiarityproblem-solvingorganizationactive listeningtime managementsales supportproblem solvingorganization skillscustomer satisfaction and service excellenceinterpersonal skillscustomer servicecommunicationfamiliarity with crm systemsstrong analytical and problem-solving abilitiescustomer satisfaction commitmentpositive attitudecustomer feedbackstrong oral and written communicationproficiency in customer service software and toolsstrong analytical skillscustomer service representativesflexibility and adaptabilityconflict resolutionorganizational and time management skillseffective communicationability to multitaskcustomer service softwareresilienceorganizational skillsability to multitask and prioritize effectivelyresilience in challenging situationsteamwork and collaborationcrm knowledgestrong interpersonal skillsproblem resolutionfluent in multiple languagescustomer feedback gathering

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000