Manager, Corporate Applications

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Location : 411 Seventh Ave, Pittsburgh, PA

The Manager of Corporate Applications is responsible for the strategic oversight, operational management, and continuous improvement of corporate applications supporting shared services across the enterprise. This includes a diverse technology landscape encompassing custom-built solutions, commercial off-the-shelf (COTS) software, SaaS platforms, and legacy systems.

This role ensures that applications are aligned with business objectives, compliant with internal and external standards, and optimized for performance, scalability, and user experience. This includes effective administration, support and optimization of the system while ensuring seamless integration with the other systems.

Location : Hybrid, Pittsburgh, Pennsylvania

Job Duties and Responsibilities :

Lead a multidisciplinary team responsible for software applications to support business objectives.

Oversee lifecycle management of applications including SAP SuccessFactors (HRIS), MyTime (timekeeping), RPA / Power Platform automation and legacy applications.

Serve on project teams representing the application objectives dealing with replacing, upgrading, or decommissioning of an application.

Drive backlog prioritization, SLA adherence, and escalation management for complex issues.

Collaborate with internal stakeholders and third-party vendors to manage integrations, SSO, patching, upgrades, and decommissioning efforts.

Ensure vendor solutions align with DLC’s technical framework and security standards.

Manage budget planning, forecasting, and vendor contracts related to corporate applications.

Champion agile practices and DevSecOps principles within the team to improve delivery and operational excellence.

Maintain compliance with change control processes and regulatory requirements.

Education and Experience Required :

Bachelor’s degree in computer science, information technology, or a related field.

Seven (7+) years of experience managing enterprise applications (ERP, CRM, HRIS, etc.).

Proven leadership in managing technical teams and cross-functional projects.

Required Skills and Qualifications :

Strong understanding of cloud computing, SaaS platforms, and legacy systems.

Experience with ticketing systems (e.g., Azure DevOps, Cherwell), backlog management, and vendor coordination.

Excellent communication skills, with the ability to explain technical concepts to non-technical business users.

Experience in coordinating and communicating with software vendors.

Ability to collaborate with multiple technical teams ensuring successful application implementation.

Analytical skills to assess business needs and translate them into technical requirements.

Preferred Skills :

Familiarity with corporate applications (custom built and packaged applications) in an enterprise environment.

Previous experience as a technical liaison in a similar role including architecture experience.

Familiarity with mainframe decommissioning and legacy system support.

Experience implementing SSO and managing integrations across hybrid environments.

Knowledge of QA methodologies and end-to-end testing practices.

Basic SQL skills for data querying and reporting.

Previous experience with the Agile framework and processes.

Scope

Primary focus is on day to day management of operational execution. Also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.

Decision Impact

Resolves problems of a greater complexity than the Supervisor level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company. Examples of storm roles could include but aren't limited to duties such as : working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.