Claims Analyst

Overview

Travel Insured International (TII), a Crum & Forster company, is hiring for a Claims Analyst.

Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex claim handling responsibilities. Works under general supervision and reports to a Team Leader and / or Manager.

Achieve superior customer service and claim handling at the most reasonable cost / efficiency by completing essential claim adjudication tasks including denying, settling, or requesting payments for claims based on coverage and proof of loss.

Job Description

• Corresponds through verbal / written communication with policyholders, claimants, travel coordinators, etc. to gather important information to support claim decision.
• Serve as a customer advocate in all interactions to provide an outstanding customer experience.
• Review, assess, and process claims with adhering to established SLAs
• Prompt responses to all status calls (next business day standard)
• Maintain SLAs on DOI, Attorney Demand and BBB complaints
• Deliver complete, timely, and accurate work
• Thoroughness of file documentation of spreadsheets and diary
• Minimum number of claim appeals overturned due to analyst error
• Manage work queue independently
• Take ownership of claim decisions and work queue
• Communicate effectively both written and verbal
• Recognize fraud and subrogation opportunities and refer to appropriate expert
• Consistently provide high-level customer service
• Adhere to documented procedures
• Demonstrate reliability (attendance, punctuality, time management)
• Show respect for co-workers and external contacts (customers, agents, third party providers,
• Show commitment to supporting team goals (. eliminating backlogs, adherence to Work Force Management)
• Participate in Operations and Companywide initiatives (Focus Groups, Pilots, System Enhancements)
• Be a positive influence in the unit and exhibit professionalism
• Leadership (willingness to put forth ideas to improve unit performance)
• Willingness to accept constructive criticism (coachable)
• Support of Team TII or other community initiatives
• Continuous acquisition, development, and refinement of your skills as a claim professional
• Embrace and practice Pete’s Principles

What YOU will bring to C&F :

Requirements :

What C&F will bring to you

What C&F will bring to YOU :

At C&F you will BELONG

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Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $32,700 to a maximum of $61,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and / or performance-based variable pay programs.

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