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ED Patient Access Representative

ED Patient Access Representative

GBMC HealthCareBaltimore, MD
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Patient AccessPart TimeWeekender Nights20Req# 42577

JOB DESCRIPTION SUMMARY :

Under general supervision, interviews Emergency Department patients to obtain necessary information, prepare admission / registration forms, gather insurance information and perform other clerical / computer operational tasks related to the admission of inpatients and outpatients coming into our Medical Center.

Education

High School Diploma or GED

Experience

1 to 2 years related experience preferred.. 6 months to 1 year working in an Emergency Department preferred. Completion of a Medical Terminology class preferred.

Knowledge, Skills and Abilities

  • Responsible for interviewing patients that are experiencing a medical emergency.
  • Ability to work calmly and efficiently in high-stress situations
  • Strong ability to work well on a team with rotating staff.
  • Knowledge of insurance coverage and billing, collection procedures, laws, rules, and regulations
  • Knowledge in medical terminology preferred
  • Skill in using computers and personal productivity applications
  • Skill in oral and written communication, including reading comprehension
  • Skill in data analysis to gather and update statistics, logs, records and reports
  • Ability to type quickly and accurately
  • Excellent skill in customer service techniques
  • Ability to multi-task and prioritize
  • Must be able to work in a patient care environment with exposure to infection and / or contagious disease

Licensures, Certifications

  • CHAA Preferred

    • Physical Requirements

  • Ability to concentrate and pay close attention to detail for approximately eighty percent of work time when maintaining records and obtaining data
  • Able to stand for 80% of shift, with frequent walking, to perform bedside registration as required

    • Working Conditions

  • Normal office environment with some exposure to unpleasant conditions as related to working in a patient care area. Use of computer terminals, copiers, and multi-copy printers, fax machines, and laser printers

    • Conditions of Employment

    GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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    Patient Representative • Baltimore, MD