Community Service Official I

Job Title

Under general supervision, learns to perform a full range of entry-level to high-level administrative, technical, investigative, and specialty work in support of the Police Department's Traffic Division.

Responsibilities include, but are not limited to, planning and coordinating the day-to-day operations, activities, and special projects / assignments of Community Services, compliance operations related to State and local ordinances and laws, and overseeing community outreach program services related to various community services in support of assigned divisions. Incumbents perform a variety of complex and responsible administrative support and project management; may work overtime, standby, during weekends, holidays, shifts, and call-back assignments; may work events, and may perform other related duties as required and assigned by the Traffic Division Supervisor or designee. The Community Services Official I performs routine, non-sworn, public safety field and administrative functions related to public / community safety activities and programs, including but not limited to organizing and conducting community public safety events and programs, community policing information centers, identify community needs and provide educational resources for related topics, perform non-sworn, non-enforcement duties as assigned, assisting the City's emergency operations center as needed; make citizen contact, promote positive public relations for the City, write incident documentation, and perform other related work as assigned. The Community Services Official is the entry-level class in the Community Services Official series that allows the incumbent to develop advanced journey-level knowledge and abilities supporting the Police Department's Community Services functions. Initially, incumbents perform routine duties under immediate supervision while learning the City's policies and procedures. As experience is gained, there is greater independence of action within established guidelines, and incumbents are assigned to more complex tasks.

Include, but are not limited to, the following :

• Knowledge of techniques, principles, and procedures for planning, scheduling, assigning, evaluating, and monitoring daily activities and operations of community services, activities, and public safety fieldwork; reports to the Traffic Supervisor or assigned department head.
• Participates in various law enforcement activities, including appearing in court for criminal and civil matters.
• Operates department computer equipment to review records, inquire about activities and programs, and input data.
• Enforces violations of City Code and State law related to parking.
• Responds to traffic-related and mission-specific, designated by supervisor, calls for services.
• Assist with traffic control efforts throughout the City to assist sworn police personnel.
• Assist with traffic control efforts during tactical and EOD events.
• Respond to assist the Midland Fire Department with traffic control efforts on related fire calls for services.
• Assist with traffic control escorts throughout the City.
• Assist MPD Commercial Vehicle Enforcement personnel with oversized load escorts and CVE inspections.
• Works irregular hours, including weekends, holidays, and extended hours in emergencies, disasters, or other situations influenced by workload, staffing, or equipment-related repair problems.
• Must be able to communicate clearly under what, at times, could be highly stressful situations.
• Interacts and works with citizens regarding existing and potential law enforcement and crime prevention concerns and responds to requests and inquiries from the general public.
• Performs other duties as assigned.

Education and / or Experience. The following are the minimal qualifications necessary for entry into the classification. Any combination of education and experience that has provided the knowledge, skills, and ability necessary for a Community Services Official I / II / III. A typical way of obtaining the required qualifications is to possess the equivalent of :

Knowledge, Abilities, and Skills :