Nordic Speaking Customer Service for Telecommunications industry

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our mission is to connect the best candidates with the right employers, ensuring a rewarding career journey tailored to each individual's skills and aspirations. Currently, we are seeking enthusiastic and customer-oriented individuals for the position of Nordic Speaking Customer Service Representative in the telecommunications industry. This role is crucial for our client, as it involves supporting Nordic-speaking customers in a fast-paced environment, delivering exceptional service, and resolving inquiries efficiently. Join us to help candidates find their dream job abroad while advancing your career in a vibrant and supportive agency that values diversity and skill. If you have a passion for customer service and speak a Nordic language fluently, we encourage you to apply and become part of our dedicated team, where your talents can shine and make a difference in the lives of others.

Responsibilities

• Provide exceptional customer support and service to Nordic-speaking clients in the telecommunications sector.
• Assist customers with inquiries, complaints, and technical issues via phone, email, and chat.
• Maintain a deep understanding of products and services to effectively address customer needs and promote solutions.
• Document interactions with customers accurately in the CRM system.
• Collaborate with team members and other departments to resolve issues quickly and effectively.
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
• Monitor and report on customer feedback to help improve service delivery and customer satisfaction levels.