Auto Liability Adjuster

Auto Claims Adjuster

This position is located in our San Antonio office and provides auto claims service to customers using multiple communication channels. Within defined guidelines and framework, responsible for investigating, evaluating, negotiating and adjusting simple to moderately complex auto claims presented by or against a policyholder. The role will include confirming coverage, determining liability and equitably settling claims in compliance with all state and regulatory requirements. Works under minimal supervision to perform work assignments and problem resolution. Accountable for delivering a high level of service in every interaction through setting appropriate expectations, proactive communications, advice and empathy. This role will also provide the opportunity to utilize leadership and conflict management skills as you guide the customer through the claims and repair process.

Job responsibilities include :

• Providing claims service via internal channels (phone / fax / email / mail) to policyholders and third party customers on behalf of clients.
• Adjusting low to moderately complex auto claims to include some minor injury claims.
• Identifying, confirming, and making coverage decisions on soft tissue to moderately complex claims.
• Investigating loss details, determining legal liability, evaluating, negotiating, and resolving claims within appropriate authority guidelines.
• Clearly documenting thought process, investigation, evaluation, negotiation and settlement decisions.
• Prioritizing and managing assigned claims workload to keep policyholders and other involved parties informed, and provide timely claims status updates.
• Collaborating and supporting team members to resolve issues and identify appropriate matters for escalation.
• Acquiring and applying basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverage's and the claim handling process and procedures.
• Ability to maintain discretion in business relationships and exercise sound business judgement.
• Supporting workload surges and / or Catastrophe operations as needed.

Minimum requirements include :

Preferred requirements include :

Salary : $20-$27 / hour - Eligible for signing bonus.