Italian Speaking Customer Service for Insurance industry

Italian Speaking Customer Service Role

Join Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language overseas, as we present an exciting opportunity for an Italian Speaking Customer Service role in the insurance industry. Specializing in various fields such as social media, gaming, healthcare, and more, we pride ourselves on our thorough recruitment process that connects top talent with the ideal employers. Our project, The House of Mercier, is dedicated to helping you find your dream job abroad while ensuring that your skills and aspirations are matched with the right opportunities. As an Italian Speaking Customer Service representative, you will be at the forefront of delivering exceptional service to clients in the insurance industry, supporting them with their inquiries and ensuring a seamless customer experience. If you are passionate about helping others and possess the language skills necessary to thrive in a dynamic environment, this is the perfect chance for you to make a significant impact while growing your career in an international setting.

Responsibilities

• Provide outstanding customer service support to Italian-speaking clients in the insurance sector.
• Handle customer inquiries, complaints, and requests via phone, email, and chat in a timely and professional manner.
• Assist clients with policy information, claims processes, and general insurance-related queries.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with various departments to resolve client issues and improve service delivery.
• Identify opportunities to upsell and cross-sell insurance products to clients based on their needs.
• Stay updated on industry trends and insurance products to provide knowledgeable assistance to customers.