CCM Document Specialist (Stafford)

Job Title : CCM Document Specialist

Assignment Type : 18 - 24 Months Contract

Location : Alpharetta, GA, Omaha NE, Stafford TX, Berkeley Heights, NJ

Onsite : 5 Days Each Week

Pay Rate : $80 / hr

About the Role :

We seek a skilled and experienced Customer Communications Management (CCM) Document Specialist to join our team. As a CCM Document Specialist you will be responsible for designing, developing, and implementing solutions using CCM applications such as, Quadient and Exstream. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications.

Key Responsibilities :

Solution Development : Design, develop, and maintain CCM solutions using Quadient or Exstream applications to meet business requirements.

Data Transformation : Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.

Template Design : Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.

Integration : Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.

Quality Assurance : Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.

Documentation : Maintain detailed documentation of CCM configurations, templates, and processes.

Collaboration : Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.

Training : Provide training and support to end-users on CCM applications and best practices.

Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in developing CCM solutions using Quadient or Exstream.

Strong knowledge of SQL for data manipulation and retrieval.

Proficiency in XML and data transformation.

Familiarity with Microsoft Word for template design and document generation.

Excellent problem-solving skills and attention to detail.

Effective communication and teamwork abilities.

Ability to work independently and meet project deadlines.

Preferred Skills :

Experience with other CCM tools or platforms.

Knowledge of scripting languages (e.g., JavaScript, VBScript).

Understanding of document composition and variable data printing.