Program Account Manager

Program Account Manager

The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned client programs while meeting and exceeding assigned sales, profitability, and account satisfaction goals. In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not. The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.

The following duties are not intended to serve as a comprehensive list of all duties required for this position. The job description is a summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be expected to perform additional duties as requested.

Essential Functions : Duties, Skills, Responsibilities, and Expectations :

• High customer satisfaction survey results
• Deep understanding and following of all client contracts
• Adherence to all departmental SOPS and SLA's
• Cultivating and developing relationships with the client's primary stakeholders
• Ensuring client brand compliance both with the store platform and products within
• Identifying areas of improvement with the store user audience and suggesting remediation for positive results
• Create initial product data assortments and make recommendations for additions / removals in the associated program Master Product Data
• Tight inventory control management within company guidelines to include timely closeout suggestions
• Proactive suggestions for all store products to include working closely with the Merchandise team and Core products
• Assurance that the store meets and exceeds warehouse and fulfillment operational expectations
• Developing (if not client provided) and maintaining a marketing calendar to promote and drive sales to exceed targets
• Prepare and execute both company standard reporting and all client custom required reporting
• Prepareness for all client meetings with clear agendas always
• Preparing for and primary facilitator of all business reviews on a cadence agreed to by the client and Sales
• Review and tightly manage client contracts and SOW documents
• Participate in the creation of new SOWS as required
• Develop and maintain strong relationships with key stakeholders
• Partner with assigned EBM and AM to develop and execute strategic business plans, ensuring alignment with the company's objectives
• Collaborate closely with all operational functions, including Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, and Quality Control
• Identify, establish, and execute process improvements to optimize the efficiency and effectiveness of the client store experience
• Review and implement all new and current documented SLAs and SOPs
• Ensure proper finance and operational account setup
• Act as a key intermediary between merchandising and the client
• Closely align all activities with the implementation checklist and proactively suggest ways to meet client expectations

Online Store / Platform

Operational Process

Merchandising

Inventory Management

Reporting

Communications

Other

Minimum Requirements :

Required Education :

Working Conditions :

Physical Demands :