Customer Experience Specialist

A company is looking for a Customer Experience Specialist to provide exceptional service through live inbound calls. Key Responsibilities Manage a high volume of inbound calls with professionalism and empathy Assist with inquiries about products, orders, shipping, returns, and company policies Listen actively to understand customer needs and provide personalized solutions Qualifications 3+ years of customer service experience (contact center or e-commerce preferred) Experience with CRM / ticketing platforms and e-commerce order tools Calm, resilient, and positive demeanor in complex or sensitive situations Proficiency with computers and strong organizational skills Strong problem-solving abilities and the ability to multitask under pressure