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Call Center Representative

Call Center Representative

Createify FormHouston, TX, US
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Job Description

Job Description

Description

Job Description :

Createify Form is seeking a motivated Call Center Representative to join our dynamic team in Houston. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing product and service information. If you excel in communication and enjoy helping customers, we want you on our team!

Key Responsibilities

Responsibilities :

  • Answer inbound customer calls and provide exceptional customer service.
  • Resolve customer complaints, follow up on inquiries, and provide accurate information.
  • Document customer interactions and escalate issues when necessary.
  • Maintain a high level of professionalism and empathy during all customer interactions.
  • Meet or exceed performance goals related to call volume, customer satisfaction, and resolution times.

Skills, Knowledge and Expertise

Skills Required :

  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities.
  • Ability to work well in a fast-paced environment.
  • Basic computer skills and familiarity with customer service software.
  • Attention to detail and ability to multitask.

    • Benefits

    Benefits :

  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Training and professional development opportunities.
  • A supportive and team-oriented work environment.
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    Call Center Representative • Houston, TX, US