Customer Service Representative - CPAP / Respiratory

Job Description

Job Description

• Now Hiring : Customer Service Representative – CPAP / Respiratory
• Location : 26834 Lawrence Ave., Center Line, MI 48015
• Schedule : Monday–Friday | 8 : 30 AM – 5 : 00 PM

At Binson’s, we believe in three things : Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

In this role, you’ll assist patients over the phone with scheduling, insurance, and equipment questions—ensuring they receive the care and supplies they need.

High School Diploma or equivalent

At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!

Strong verbal & written communication skills

Proficient in using computers and managing data

Experience with multi-line phone systems

Highly organized and detail-oriented

Calm under pressure and compassionate with every caller

Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support

Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs

Process physician orders, verify insurance, and ensure orders are complete and ready to go

Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction

Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly

Resolve concerns, answer questions, and make sure patients feel cared for every step of the way

Work with internal teams to keep communication flowing and patient care seamless

Competitive pay ????

Full benefits : Medical, Dental, Vision & Life Insurance ????

Paid time off + floating holiday ????

401(k) Retirement Savings Plan ????

Training and growth opportunities ????