Manager, Sales Business Accounts

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY

The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to Small and Medium-sized businesses while aspiring to exceed budgeted sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
• Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.
• Coach to and follow Charter’s Sales Process
• Works with their sales teams to set sales goals using various systems and tools.
• Resolves customer complaints or other issues that may interfere with efficient sales operations.
• Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.
• Recruit, interview, hire, train, and coach Account executives to achieve sales goals.
• Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.
• Ensures that each Account Executive is executing a living territory plan for the assigned area.
• Manage daily individual rep funnel activity, including contacts, presentations, and sales.
• Completes all administrative tasks related to all sales activities and ensures account executives do the same.
• Has a detailed understanding of Charter’s product offerings and value propositions in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.
• Attend and participate in meetings as established by management.
• Manage administration : Ensure the following processes are being completed : Project Plans, Business Cases / ROI, etc.
• Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
• Perform other Prepare reporting as needed.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Skills / Abilities and Knowledge

Education

Related Work Experience

WORKING CONDITIONS

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SCM565 2025-61354 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.