Technology Ops Support I
Domino's CorporateAnn Arbor, Michigan, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionEnsure all franchisee requests are reviewed and scheduled Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied Test all updates to ensure strict quality Deliver all system controls upgrades in a timely fashion within customer requirements Maintain and clear all requests daily from the Setup mailbox Assist with Menu Management implementations requiring a large resource base Review franchisee requests for local marketing and discuss with owner. Create plan to implement aforementioned requests. Implement requested change or coupon request and test completely. Test new RMM functionality Resolve franchisee issues to include food cost issues or menu changes. Compile franchisee quality metrics for management review Test corrective actions prior to deployment of menu or inventory changes Assist with new product deployment when required Test the proposed fixes and new products for functionality Supplement Deployment group when upgrading major version of POS system Assist with any special deployment activities when required Bachelor’s degree in computer science or comparable experience preferred. Three or more years supporting a Windows technical environment, remote retail system support, technology deployment projects, and Quality reporting. MS SQL Scripting, MS Office, and reporting skills. Ability to be on-call and handle off-hours support calls. Excellent customer service skills. Excellent oral and written communication. Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employment No-cost mental health support for employee and dependents Childcare tuition discounts No-cost fitness, nutrition, and wellness programs Fertility benefits Adoption assistance 401k matching contributions 15% off the purchase price of stock Company bonus
Job Description
- Location : Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
- Shift : Fulltime; Salary
- Job Posting Salary : $55,000-60,000, plus bonus.
Provide Menu Management configuration services for Domino’s franchisee stores (35%)
Provide Menu Maintenance for Domino?s franchise community (35%)
Identification and problem resolution for Menu Management data in the store community (15%)
Pulse new product assistance (10%)
Assist Deployment group (5%)
Qualifications
Additional Information
Benefits :
All your information will be kept confidential according to EEO guidelines.
Additional Information
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Technology Support • Ann Arbor, Michigan, United States
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