Assistant Manager

Assistant Manager

Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

How It's Done

People

• Monitors staffing levels; recruits and selects employees to talent and job profiles
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed
• Assigns activities and tasks
• Identifies and develops internal candidates for management and Team Leader positions
• Treats employees with respect and dignity and regularly recognizes and rewards employees
• Complies with all state and federal labor laws and regulations

Guest Service

Manages daily activities to achieve excellence in restaurant operational performance

Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience

Reviews practices and modifies as needed to continuously improve the guest experience

Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery

Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

Business Results

Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance

Identifies trends and implements action plans for improvement

Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth

Considers cost / benefit impact of financial decisions and works to protect the brand

Monitors costs and adherence to budget and restaurant goals

It's All About

Keeping It Real

Being passionate about the Brand

Being genuine and humble

Having a desire to be of service to others

Embracing diversity

Leading by example

Serving One Another

Leading through your people

Treating everyone with respect and dignity

Creating an environment that enables people to be their best

Celebrating successes

Never walking past a problem

Serving The Guest

Bringing the brand to life

Knowing our guests

Creating an environment that meets our guests' expectations

Delivering craveable flavors and raveable service

Setting the course for the team

Learning & Growing

Teaching, leading and coaching

Collaborating with peers

Hiring and building talent

Embracing the need for personal growth and development

Delivering Results

Manage and growing a business

Building connections with guests and the community

Protecting the Brand by following established procedures

Taking initiative to grow the business

Being accountable for personal and team results

Position Requirements :

High school diploma or equivalent education required; age requirements may apply in order to remain in compliance with State and Federal laws. Minimum of 1+ years' experience as a Team Leader or Assistant Manager in a customer service environment with some P&L responsibility. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer / POS skills are required; must meet the minimal criteria in background check. Must successfully complete the in-house management training program. Must have access to adequate transportation and complete the administrative driving requirement. May be required to reach, bend, stoop, climb, and / or lift up to 50 pounds. May be required to operate / access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must make a minimum commitment of 45 hours per week with shifts of varying times and lengths. Must be available and willing to work a variety of days / times including weekends and evenings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits :

Dental insurance

Disability insurance

Employee discount

Health insurance

Life insurance

Vision insurance

This job is ideal for someone who is :

Dependable more reliable than spontaneous

People-oriented enjoys interacting with people and working on group projects

Adaptable / flexible enjoys doing work that requires frequent shifts in direction

Detail-oriented would rather focus on the details of work than the bigger picture

Achievement-oriented enjoys taking on challenges, even if they might fail

High stress tolerance thrives in a high-pressure environment

This job is :

A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)

Benefit conditions :

Waiting period may apply

Work remotely :

No