Technical Support Representative IIIII (Flooring Installation)

Job Title

Technical Support Representative II / III (Flooring Installation)

Position Overview

Shaw Industries is looking for a Technical Support Representative III for both our commercial and residential businesses. Position will require a combination of skills including hands-on floor installation experience and strong communication / interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems installing flooring floor prep requirements and business travel.

Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a people-centered customer-focused and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands : Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more .

Headquartered in Dalton Georgia Shaw is a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $6 billion in annual sales and 18000 associates worldwide.

Responsibilities

Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner and able to engage customers in all applicable end use environments. Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements.

Ability to support sales reps with projects providing technical support on product installation and performance.

Support business on job starts.

Serve as an inspector for field project situations ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required demonstrate the solutions in front of the customer. Preparation of inspection reports product reviews and other related documents must be submitted / filed promptly.

Where possible approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.

Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.

Support training efforts and sales events with customers and sales associates on product and installation methods.

Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries. Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team.

Planning and supervising test installations; assist R & D and corporate quality in development of new products.

Where possible identify and recommend local resources capable of assisting the field service effort.

Must be able to schedule travel and coordinate appointments with customers etc.

Follow Shaw Travel and Departmental procedures and be a good steward of resources.

Qualifications

High School diploma or GED.

Must have a minimum of 5 years of Commercial Flooring installation experience.

Extensive understanding of commercial and residential resilient installation processes methods tools and techniques.

Must have adequate public speaking teaching and training skills. Have the ability to interact with a broad range of audiences both verbally and written to include customers installers sales personnel general contractors etc.

Must possess leadership abilities exemplify professionalism and maintain confidentiality of sensitive issues between departments and information considered proprietary.

Must be self-motivated have good organizational and time management skills.

Must be adaptable and willing to accommodate sudden changes in schedule.

Must be able to travel by car and air unassisted.

Must be able to work in a plant environment near automated equipment that includes standing stooping and / or sitting for extended periods of time.

Must be able to lift and carry up to 100 pounds.

Must be able to determine pattern repeats color variations and shade variations.

Preferred Qualifications

Sheet goods heat welding and flash coving

Carpet installation experience.

Professional certifications.

Required Competencies

Build Trusting Relationships

Coach and Support

Influence Others

Deliver Compelling Communication

Demonstrate Good Judgement

Shaw Employee Benefits Include :

• Health Dental and Vision Insurance
• Health Savings Account
• Shaw Family Health and Dental Centers
• Behavioral and Mental Health Support
• Paid Time Off
• Bereavement and Holiday Pay
• Paid Parental Leave and Leave of Absence Pay
• Employee Discounts
• Wellness Incentive Program
• Career Development & Education Assistance
• 401 (k) Retirement Savings Plan
• Disability & Life Insurance
• Financial and Retirement Planning
• Medical & Social Security Assistance
• And more .

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#LI-TF1

Work Shift

8 Hr non-rotating shift Hrs fall to in punch day Observed Calendar shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups including protected veterans and individuals with disabilities.

Required Experience :

Unclear Seniority

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1