Customer Service RepresentativeFirstsource • Palm Bay, FL, US
Customer Service Representative
Firstsource • Palm Bay, FL, US
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job_description.job_card.job_descriptionHigh school diploma or equivalent Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment Ability to become familiar with company products and navigate systems in a reasonable amount of time Ability to communicate effectively verbally and in writing Ability to understand, problem solve and respond to a customers' needs in a timely manner Ability to perform detailed, accurate data entry and meticulous attention to detail Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines Ability to maintain cooperative effective working relationships within company Support a team environment, focused on the greater good and eager to pitch in to help when needed
Customer Service Representative
Bilingual Sr. Customer Support Representative - (Spanish / English) $19.50 / hr Onsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905
Essential Job Functions :
- Provide support and assistance to fellow partners that may have questions during their day to day duties assisting customers.
- Assist in new hire training and onboarding
- Assist with updating / creating training materials
- Take on a leadership role in the absence of the Customer Support Manager
- Provide information to customers by verifying their request; answering questions; and offering assistance. Communicate with customers using established phone and email etiquette.
- Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
- Verify company information via governmental websites to set up and maintain accounts daily.
- Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
- Track and document account information on various spreadsheets to track daily / monthly trends.
- Other duties as assigned.
Position Requirements :
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Customer Service Representative • Palm Bay, FL, US
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