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Therapy Operations Coordinator - Bilingual (English / Spanish)

Therapy Operations Coordinator - Bilingual (English / Spanish)

Foresight Mental HealthAustin, TX, US
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Job Description

Job Description

Welcome to Foresight Mental Health. Join a team with purpose!

At Foresight Mental Health, we are committed to supporting our providers and offering opportunities for mental health professionals to grow, share, and mentor while providing compassionate care to our clients! We invite you to consider joining our team, dedicated to improving access to high-quality, mental health care.

The Therapy Operations Coordinator role is responsible for both scheduling therapy clients and providing support to clients and therapists. This includes managing client inquiries, completing appointment requests, and ensuring accurate documentation. Additionally, the role involves supporting therapists through data analysis, identifying utilization trends, and improving workflow efficiency. The coordinator serves as a liaison between clients, therapists, and other operational teams to ensure seamless communication and service delivery.

As a Therapy Operations Coordinator, you will :

  • Work a full-time remote hourly position with a schedule of 9 : 00 AM - 6 : 00 PM Pacific time
  • Manage therapy client scheduling via phone, email, and self scheduling requests via SupportHub
  • Verify insurance benefits and coordinate with the RCM Benefits team
  • Handle cancellations, reschedule requests, and respond to payor availability requests
  • Manage client accounts, including account creation, updates, and maintenance
  • Monitor and support therapist requests through SupportHub
  • Distribute reporting on KPIs including cancellations, late / missing documentation, and calendar trends
  • Oversee consent dashboards, calendar audits, care team rosters, and exploring utilization audits
  • Act as a point of contact for therapists, payors, and clients, via SupportHub, and RingCentral
  • Provide portal support for clients and assist with insurance updates
  • Facilitate clear and effective communication across departments to resolve issues promptly
  • Complete EHR, SupportHub and other communication tasks as assigned
  • Respond to payor availability requests
  • General administrative tasks

What We're Looking For :

  • Associates Degree preferred
  • Healthcare experience preferred
  • Medical office and HIPAA experience preferred
  • Excellent written and verbal communication skills in adherence with HIPAA Privacy laws
  • Bilingual in English and Spanish required
  • Exceptional customer service skills
  • Strong computer skills
  • Ability to work in a fast-paced environment and adaptable to change
  • Highly organized and a great multitasker
  • Motivated to learn and grow
  • Creative / analytical thinking
  • Willingness to take on new challenges and pivot focus as needed
  • Requires a private workspace that allows adherence to HIPAA regulations while communicating with clients
  • Reliable & ethical to the core!

    • What you'll receive :

  • This is a full-time, remote role that pays $18-$20 per hour depending on experience
  • Comprehensive medical, dental and vision coverage
  • Nine company paid holidays
  • The opportunity to be part of a culture of connection and respect working toward our shared purpose!
  • Comprehensive benefits package, including medical, dental, and vision coverage;401K with company-paid match; employer provided short-term and long-term disability insurance and Employer provided basic life insurance; access to pet insurance and Student Loan counseling services; free Employee Assistance Program (EAP)

    • Apply today and take the next step in your career with Foresight Mental Health. Join our team and bring your expertise to transform the lives of our patients.

    IND02

    Thanks for your interest in working with Foresight

    If you are a California resident, please read our California Candidate Privacy Notice here.

    Foresight is an equal opportunity employer. We're committed to providing reasonable accommodations and will work with you to meet your needs. If you're a person with a disability and require assistance during the application process, please don't hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

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    Operation Coordinator • Austin, TX, US