Service Supervisor

Service Supervisor

Location : 255 Rock Hill SC

Working hours : 40

DEUTZ is one of the worlds leading manufacturers of innovative drive systems. Its core competences are the development production distribution and servicing of diesel gas and electric drivetrains for professional applications that is used in construction equipment agricultural machinery material handling equipment stationary equipment commercial vehicles rail vehicles and other applications.

Job Summary

The Service Supervisor will supervise and perform repairs testing and modifications of new and used engines at the DEUTZ Power Centers. The Service Supervisor will liaise with the Branch Manager Parts Supervisor New Engine Sales Dept Service Sale Manager Technicians Engineering Dept and internal / external customers. This role requires monitoring and supervising Field Technicians job performance utilizing KPIs service software customer feedback and training performance. The ideal must be knowledgeable with diesel engines hydraulics power generation and related power train componentry with a demonstrable ability to manage both DEUTZ and Non-DEUTZ service businesses.

Essential Duties and Responsibilities

The Service Supervisor will be responsible for but not limited to the following duties :

Perform and supervise inspection of non-DEUTZ repairs and equipment (Total Equipment Repair) & effectively communicate required repairs with customers.

Manage schedule quote and invoice all service jobs.

Work with the value-add technicians to create work instructions update excel spreadsheets with updated information for required components needed for specific builds and assist in troubleshooting and diagnostics.

Prepare and file warranty claims for completed repairs.

Responsible for documentation of Workshop and Field activities.

Procurement of parts and materials needed for Workshop and Field activities.

Perform inspection of damaged engines and communicate required repairs with customers.

Supervise the repairs of engines damaged by shipping and handling.

Perform dynamometer testing of engines as required.

Assist with developing and continuously improving line layout equipment needs and assembly processes for field and shop repairs.

Work with the Branch Manager to purchase and maintain specialty tooling workshop and field requirements per DEUTZ AG expectations.

Investigate and resolve all customer-related issues in a timely manner.

Understand and ensure that all direct reports and visitors follow company policies and procedures including maintaining a safe work environment.

Perform all duties as the Branch Safety Coordinator including weekly and monthly safety audits.

Ensure that the Branch facility and assigned service vehicles are clean organized and present a positive image of DEUTZ.

Find Grow and manage both DEUTZ and Non-DEUTZ service businesses.

Maintain 80% or higher utilization for shop field and technicians in van operations.

Perform other duties as assigned.

Other Qualifications

Strong understanding of torque values and special procedures during engine assembly.

Ability to operate a forklift overhead crane and hand power tools.

Ability to manage a territory and handle multiple tasks efficiently.

Report field activities and gather / refine ideas on how to improve DEUTZ products and policies.

Assist in engine application / installation inspection.

Handle all administrative issues in a business-like manner including call reports itineraries expense reports budgets forecasts and requests from others for action or information.

Strong desire to increase personal knowledge about the DEUTZ business brand products markets and the customers we serve (Increasing your knowledge is an ongoing process).

Supervisory Responsibility

This role has direct reports.

Travel Requirements

Anticipated domestic and international travel is approximately 10-20% depending on business needs.

Minimum Requirements

High School Diploma

Minimum 3 Years of Diesel engine job experience.

Strong working knowledge of diesel engines hydraulics power generation and related power train componentry.

Ability to work and carry out job description with minimal to no supervision. Must be able to carry out tasks with a maximum degree of quality.

Must be able to work as a team member and leader.

Must possess a valid drivers license be insured by the company and can operate a company vehicle in accordance with all state and federal laws company policies and guidelines.

Strong understanding and knowledge of diesel engine fuel systems and operating principles.

Strong understanding of troubleshooting engine problems with the ability to understand and follow detailed assembly procedures.

Knowledge and ability to perform engine dynamometer testing.

Computer knowledge in (MS Office Word and Excel)

Preferred Requirements

Successful completion of all required DEUTZ Training classes.

Aerial Work Platform Experience

Physical Requirements :

Workshop / Warehouse environment- Work with and around Equipment (Over-Head cranes forklifts etc.)

Workshop environment- working around chemicals such as solvents oils sealants and paints.

Workshop environment- working around workshop noise such as running engines compressed air air tools and other equipment

Warehouse environment- must have the ability to withstand fluctuations in temperature

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any related duties as assigned by their supervisor.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit competence performance and business needs. We do not discriminate on the bases of any status protected under federal state or local law. Applicants will be considered regardless of their race color sex gender identity or expression age religion creed national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws DEUTZ also has a strong corporate commitment to inclusion.

Required Experience :

Manager

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Employment Type : Full Time

Experience : years

Vacancy : 1