Gaming Shift Manager

GENERAL STATEMENT This position is responsible for performing managerial duties on the casino floor, with a primary focus on overseeing front-line floor supervisors and gaming associate staff.

This position ensures the smooth flow of table games, protects the third-party group’s interests, and ensures that the skills of all gaming associates align with the types of games being played.

The Shift Manager fosters positive working relationships with casino staff and delivers excellent customer service to all participants in every situation. Additionally, this role serves as a key point of contact between staff and senior management, ensuring seamless operations across  the casino floor.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Oversee front-line floor supervisors and ensure the effective management of table games and gaming operations.
• Monitor casino floor operations, acting as the liaison between supervisors, gaming associates, and other personnel to ensure smooth and efficient operations.
• Observe table action for unusual behavior or irregularities, focusing on high-stakes or big action games to ensure compliance and security.
• Manage bank inventory, issue banks to gaming associates, ensure their safe return, and maintain proper documentation for all transactions.
• Ensure adequate chip supply for gaming associates and confirm chip counts during shift changes to prevent discrepancies.
• Enforce company policies and procedures, ensuring supervisors and gaming associates comply with all operational standards.
• Serve as the point of contact for surveillance to address and resolve game discrepancies or irregularities.
• Assist in opening and closing games, ensuring all operational and security measures are in place.  Provide leadership to floor supervisors, ensuring staff is following policies, providing quality service, and meeting operational goals.
• Monitor customer interactions, ensuring a high standard of customer service is provided to players and address any issues that arise.
• Communicate effectively with team members and senior management, ensuring any issues or concerns are addressed promptly.
• Conduct regular staff checks to ensure all team members are adhering to procedures and maintaining high performance.
• Perform other duties as assigned, ensuring all aspects of floor operations run efficiently and effectively.

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