Customer Success Representative

Company Description

Trusted by major players throughout the industry we have been a leading provider of SaaS solutions to businesses since 1997. The companys philosophy is to combine software design with comprehensive consultancy and support services to deliver business-critical applications.

Our enterprise software solutions deliver ROI by helping businesses increase profitability improve customer service and value integrate with other business applications and readily access information to make informed decisions.

We offer a comprehensive product line of enterprise software and professional services addressing the needs of various departments and executive management. Our applications are ideal for executives who require real-time access to enterprise data. The software solutions are web-based designed for quick deployment scalable for growth reliable and readily available.

About The Role

As a Customer Success Representative at Altamertics you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.

You will serve as the primary point of contact for customers guiding them through onboarding troubleshooting and continuous product adoption. The ideal candidate will be proactive empathetic and passionate about delivering exceptional customer service.

By understanding client needs you will collaborate closely with internal teams to optimize solutions drive customer retention and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced collaborative environment.

Key Responsibilities

• Act as the primary point of contact for assigned accounts ensuring customer satisfaction and long-term retention.
• Prospect new leads through outbound outreach (email phone LinkedIn events)
• Conduct product demos (in-person or remote)
• Handle objections and move deals through the sales cycle
• Support marketing campaigns through follow-up and pipeline engagement
• Attend U.S.-based trade shows and in-person client meetings as needed
• Maintain accurate records reports on accounts and sales activities
• Collaborate with marketing and sales leadership to improve conversion strategies
• Meet or exceed sales targets and KPIs
• Apply restaurant problem-solving experience to connect with customers and add value to their operations.
• Translate customer needs into actionable feedback for internal development and product enhancement.

Requirements

Job Type : Full-time

Pay : $65000.00 - $90000.00 per year

Benefits :

Education :

Ability to Commute :

Disclaimer : Altametrics is an Equal Opportunity Employer and participates in the E-Verify program to confirm employment eligibility of all newly hired employees.

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1