VP, Agency Operations

We are a well-established independent agency and thriving music business, built to help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do.

We are an entrepreneurial business – not a traditional "ad agency." That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. In 2022, Translation was awarded the number three spot in Ad Age’s Agency A-List and AdWeek’s Multicultural Agency of the Year. One year before, Translation was awarded Ad Age’s Small Agency of the Year. We’re unapologetically ambitious, but we’re also a tight‑knit crew.

VP, Agency Operations

The VP, Agency Operations is a senior leadership role responsible for the overall operational efficiency, financial health, and scalability of the agency. This leader will bridge the gap between creative vision and business execution, ensuring that our systems, processes, and resources enable our teams to deliver exceptional, impactful creative work on time and on budget. This position requires a strategic thinker who can design and implement operational frameworks that support a high‑growth, fast‑paced, and highly creative environment.

Please note that this role is a Hybrid role : four days in office and one day remote.

What You'll Do

Agency Process and Workflow Optimization

• Design & Implement Processes : Establish, document, and continuously optimize agency‑wide Standard Operating Procedures (SOPs) for the entire project lifecycle, from client brief and scope definition through creative execution, production, delivery, and post‑project review.
• Creative Operations Management : Work closely with Creative, Account, and Program Management teams to streamline creative workflows, production processes, and asset management to maximize creative output and quality.
• Technology & Tools : Evaluate, select, and manage the agency’s operational technology stack (e.g., project management software, resource planning tools, etc.) to drive efficiency and transparency.
• Onboarding & Training : Partner with the People team and agency leadership to assess training and onboarding needs, including agency‑specific new hire onboarding & integration.

Financial & Business Management

Team Leadership and Management

Knowledge, Skills and Abilities

Minimum Qualifications

Preferred Qualifications

Salary Hiring Range : $225,000 – $275,000

As set forth in UnitedMasters | Translation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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