NOC Network Technician / Golden, CO ( Onsite)24+ Months Contract

Job Description

Candidate must be currently located within the Colarado / Denver or surrounding metro area to work on-site daily.

Location : Golden, CO ( Onsite)

Duration : 24+Months Contract

The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.

The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
• Document customer interactions
• Resolve customer reported issues
• Escalate unresolved issues to the next Tier
• Install, make changes and repair computer hardware and software
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• ssist with onboarding and offboarding of new or outgoing users.
• Install, configure, maintain and upgrade PC software.
• Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician