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Claims Management Specialist

Claims Management Specialist

ServiceMasterLansing, MI, US
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Description

TWO MEN AND A TRUCK®

Position Description

Position :

Value Flex Claims Specialist

Reports To :

Logistics and Procurement Sr. Manager

Supervises : N / A

Department : Logistics

FLSA Status : Non-exempt

Summary :

The purpose of the Value Flex Claims Specialist is to review and manage all customer damage claims for the Value Flex crated program. In addition, this position will manage all customer communication and answer questions and concerns from customers and franchises as they arise.

Duties / Essential Job Functions :

  • Manages and tracks all aspects of all damage claims; working with customers, franchisees, franchise representatives, and the Value Flex team on all claims
  • Manages tracking system for Inventory forms, Canvas submissions and claims tracking
  • Conducts training as needed to reduce claims in conjunction with Value Flex operations team members
  • Acts as backup for incoming calls on the Value Flex phone line and redirects calls as needed
  • Provides follow-up support to new Value Flex crate locations
  • Attends meetings and assists with training events at the Michigan Support Center
  • Builds relationships with franchise managers and trainers, as well as Michigan Support Center staff, to assist with understanding of move execution and establishment of best practices in the Value Flex program
  • Performs other duties as assigned

Education or Equivalent Experience

  • One-year relevant industry and / or system experience, which provides the necessary skills, knowledge and abilities is preferred

    • Skills / Knowledge / Abilities (SKA) Required

  • Knowledge of TWO MEN AND A TRUCK® System policies and procedures [PB1]
  • Excellent oral and written communication skills
  • Exceptional organizational and prioritization skills
  • Works well in a learning environment and shares information with others
  • Ability to manage multiple projects, prioritize, and meet deadlines
  • Project professionalism, enthusiasm, and a positive attitude
  • Possess attention to detail, initiative and sound judgment
  • Competence in Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Must be able to communicate in an effective, helpful and friendly manner with co-workers and customers
  • Ability to add, subtract, multiply and divide using whole numbers and decimals.  Ability to perform these operations using units of United States dollars and weight measurements, volume, distance and time
  • Ability to solve practical problems and deal with a variety of situations with limited standardized procedures
  • Ability to interpret a variety of instructions furnished with written, oral, diagram or schedule form
  • Active Listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — actively looking for ways to help people.
  • Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion — persuading others to change their minds or behavior.
  • Active Learning — understanding the implications of new information for both current and future problem-solving and decision-making.
  • Social Perceptiveness — being aware of others' reactions and understanding why they react as they do.
  • Time Management — managing one's own time
  • Speech Clarity — the ability to speak clearly so others can understand you
  • Problem Sensitivity — the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

    • Working Conditions :

    Work is performed in an office setting with no unusual hazards. Prolonged periods of sitting at a desk and working on a computer. Position will allow for a hybird work schedule after training is completed.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. Occasional travel is required.

    The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description.  The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.

    Acknowledgement

    I have received a copy of the Position Description and have read and understand its contents.

    Candidate’s Name (Please Print) :

    Signature :

    Date :

    Supervisor’s Name (Please Print) :

    Signature :

    Date :

    Last Updated August 21, 2025.

    TWO MEN AND A TRUCK® is an Equal Opportunity Employer.

    Diversity is valued and TWO MEN AND A TRUCK® will not tolerate discrimination or harassment in any form.  Candidates for the position stated above are hired on an “at- will” basis.  Nothing herein is intended to create a contract. [PB2]

    PB1] We might want to update this since likely we won’t get an internal candidate. Maybe ask HR for better wording.

    PB2] Guessing HR has updates on this

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    Claim Specialist • Lansing, MI, US