Tier 2 Help Desk Support / Onsite / Tempe

This is a Tier 2 Help Desk position that supports a growing technology environment here in Tempe. You'll be handling escalated technical issues, troubleshooting across Windows, networking, SaaS platforms, and working closely with Tier 1 and engineering teams. This is a great opportunity for someone who wants more ownership and visibility into infrastructure and systems work.

You get to be the escalation point for more complex issues while still leaning from senior engineers. The environment is fast paced but collaborative, and you will be exposed to Active Directory, Azure tools, imaging, networking, and security workflows. They're investing heavy in process improvement and automation, so you'll have a real voice in shaping how the support function grows.

Required Skills & Experience

• 2-4 years of help desk or desktop support experience
• Strong troubleshooting across Windows 10 / 11 and O365
• Hands-on experience with Active Directory and Azure AD
• Basic networking knowledge (DNS, DHCP, VPN, WiFi)
• Familiarity with ticketing systems and escalation workflows
• Excellent communication and customer service skills

Desired Skills & Experience

What You Will Be Doing

Tech Breakdown

Daily Responsibilities

The Offer

You will receive the following benefits :

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted by : Isabella Sweet

Specialization :