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Business Systems Analyst - SAP WM

Business Systems Analyst - SAP WM

ArthrexFort Myers, FL, US
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Essential Duties and Responsibilities :

  • Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable) :

Access administration and user onboarding.

  • Issue resolution, patching, and performance monitoring.
  • Reliability, backup, disaster recovery, and business continuity.
  • Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
  • Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
  • Support user acceptance testing and user training activities.
  • Adhere to the Quality System Procedures and Change Control.
  • Lead and / or participate in delivery of projects.
  • Provide Application End User support.
  • Respond, resolve, or escalate reported incidents.
  • Under management direction, may participate as SME for audits.
  • Responsible for coordinating application needs from back-end platforms through user interface.
  • Ensure stability, integration, and integrity of production systems.
  • Complete all QA Non-Conformance and Corrective Actions in a timely manner.
  • Participate in assessment of application security and identity management requirements, where applicable.
  • Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
  • Understand technical options, limitations, costs, and risks.
  • Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
  • Additional Duties & Responsibilities

  • Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
  • Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).
  • Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
  • Plan, create, and execute manual test cases.
  • Create and maintain application operational and instructional documentation, as necessary.
  • Provide Level 2 and Level 3 on-call coverage support.
  • Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
  • Benchmark current and future processes against industry best practices.
  • Contribute to the development of roadmaps.
  • Support the adoption of solutions by sponsoring business departments.
  • Manage projects with limited scope.
  • Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
  • Run automated test scripts.
  • Support user acceptance testing.
  • Specialized Skills

  • Excellent communication skills and customer service orientation
  • Experience working in projects where multiple functions work in a matrix structure is a plus
  • Professional certification in Agile methodologies is preferred
  • Business analysis certification (e.g. CBAP) is a plus.
  • APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
  • Previous involvement in the deployment or optimization of an ERP system is a plus
  • Experience with test management and automation tools is preferred
  • Education / Experience

  • Bachelor’s degree required
  • 2 + years of relevant work experience required
  • Experience with SAP WM (Warehouse Management or EWM) required
  • SAP MM and QM experience a plus
  • Experience in a manufacturing environment preferred (Medical Device manufacturing experience a plus)
  • SAP WM certification is a plus
  • Experience with Voice Pick functionality is a plus
  • Experience with SAP Logistics Execution Processes is a plus
  • Experience with 3pls including idoc knowledge is a plus
  • Arthrex Benefits

  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)
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    System Analyst • Fort Myers, FL, US