CRM Administrator

This position leads enrollment management operations strategies and is responsible for executing a detailed project plan for the implementation, continuous development, and upgrades for Slate (by Technolotions). This includes performing analysis, design, development, monitoring technical operations, and testing to ensure the deployment of reliable, secure, and scalable platforms and modules. This position will lead the integration and testing of software platforms to ensure a high level of data integrity. Ensuring the entire enrollment management cycle from lead through alumnus is first class : personalized, timely, and relevant.

Strategic Roles - Leadership

• Lead the CRM plan and fully implement the Slate CRM software modules design and build. In addition to continued infrastructure development, annual updates, new features, and processes are implemented.
• Leads, updates, and develops onboarding Slate training for Captains, Subject Matter Experts (SMEs), and End users, including designing training modules for functional Captains of Slate, developing and overseeing online training modules-synchronous and asynchronous-and creating and delivering in-person and online training workshops.
• Provides leadership and assignment and oversight of projects and tasks.
• Provides professional guidance with a focus on technical development.
• Drives the continuous improvement of the team's capabilities & tools.

Strategic Roles - Management

Strategic Roles - Collaboration

Skill Sets

Minimum Experience :

Required : 3+ years' Experience in Admission or Higher Education

Preferred : Experience with Axiom, Banner, and Slate are preferred

Compensation and Benefits :

Starting range is dependent upon individual qualifications and experience. Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents. Tuition benefits may also be available for employees and their qualified dependents.

Application Information :

Interested individuals should include a cover letter, resume and references with their online application.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago :

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President's Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more at CUChicago.edu .

Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church Missouri Synod, as it forms students for vocations in church, family, and the world.

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