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Supervisor Loan Servicing
Supervisor Loan ServicingHilton Grand Vacations • Orlando, FL, United States
Supervisor Loan Servicing

Supervisor Loan Servicing

Hilton Grand Vacations • Orlando, FL, United States
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Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here :

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton : Travel Discounts Program Hilton hotel rates worldwide.
  • Perks at work : Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being.
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more!

What Will I be Doing?

This position oversees the day-to-day operations in the Loan Servicing department. It also creates / updates written procedures and work instructions, facilitates training, and assists in the compilation of data and reports regarding the performance of the mortgage receivables serviced by HGV. This position works closely with Operations in order to automate and streamline processing activities, utilizing all available technology.

Responsibilities

Additional Responsibilities include :

  • Review, delegate, and approve work performed by Loan Servicing staff at all levels.
  • Assist in the development and implementation of strategies for operational activities, including posting payments, collections, and cancellations due to foreclosures and bankruptcies.
  • Oversee the accurate completion of cash reconciliation duties and the resolution of reconciling items.
  • Ensure compliance with internal and external reporting requirements, including IRS reporting (Forms 1098, 1099).
  • Complete all required audit requests including review of loan servicing controls, provide sample sets, and cash reconciliation support.
  • Work effectively with HGV team members across departments to effect changes and complete special projects required as part of company-wide goals and objectives.
  • Assist management with staff performance reviews
  • Train and cross-train fellow team members on various functions.
  • Create and / or update SOPs to ensure accuracy per established policy.
  • Run existing reports and / or facilitate the creation of new reports utilized to perform duties.
  • Identify operational control points and weaknesses, and associated exposures.
  • Develop an acute understanding of the utilization of available technology and document process flows.
  • Review, adjust, and approve team member timecards and attendance.
  • Assist team members with onboarding and ongoing maintenance of all applicable work-related resources.
  • Carry out any reasonable request by management.
  • Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Complete all required Company training / compliance courses as assigned.
  • Adhere to Company standards and maintain compliance with all policies and procedures.
  • Perform other related duties as assigned.
  • Qualifications

    What Are We Looking For :

    Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

    To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience :

  • Associates' Degree
  • 3-5 years or related experience
  • 1+ year of management or supervisory experience
  • Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel.
  • Experience automating and standardizing operational processes.
  • Excellent organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to work in a team environment
  • Accounting experience
  • Experience working in a mortgage / loan servicing application, such as LSAMS, Servicing Director or other
  • Willingness to work occasional overtime, including weekends and holidays
  • Bachelor's Degree
  • 5+ years of related experience
  • 2+ years management or supervisory experience
  • In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred :

    HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

  • Eligibility : All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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