Contracts Administrator

Acute Care Technology

This role is designed to support ZOLL's GPO and State Contracts business by interacting with Sales, Order Management, and Customer Service teams through Salesforce and other methods to allow for product purchases by GPO and State contracts members and participating States. The person in this role will work closely with their team, team manager and cross-functional teams to provide support within the scope of the work or projects given.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a careerand a purpose. Join our team. It's a great time to be a part of ZOLL!

Job Type : Hybrid

Job Summary : ZOLL Global Sales Contract Management (GSCM) strives to help grow ZOLL business by providing exceptional customer service through positive, productive customer engagement. This role is designed to support ZOLL business by interacting with the Sales team through Salesforce and other methods to allow for the product purchases by our customers through contractual documents. The person in this role will work closely with their team manager to provide support within the scope of the work or projects given.

Essential Functions :

• Work the Salesforce que assigned from start to finish and partner with internal approvers as necessary
• Field inquiries, calls and emails from Sales and Customer Service regarding contractual questions and administer the resulting Salesforce case to closure
• Respond to miscellaneous data / report requests
• Report out on various tasks within GSCM, including end of life contracts and renewals
• Responding to documentation requests from cross-functional internal personnel
• Corresponding with external and internal customers and following up as needed
• Administering documentation requests for review by management from initiation to execution and coordinating the timely completion of same
• Downloading informational requests from portals and determining who should action the request
• Communicating with internal cross-functional subject matter experts on action items received from Salesforce and portals
• Work on membership and price activations as tasked
• Provide supporting documentation for tasked action items
• Coordinate and facilitate with functional leaders to ensure all processes are documented
• Download and report on membership on a weekly / monthly / quarterly basis
• Maintain records in ContractSafe by uploading executed contracts and agreements and working closely with all GSCM members to ensure data accuracy
• All the above as provided for in accordance with a standard procedure document or as trained
• Support GSCM Department, International Sales, and Management as needed
• Complete other department projects as assigned by Management

Required / Preferred Education and Experience :

Knowledge, Skills and Abilities :

Physical Demands :

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.