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Intake Call Center Representative

Intake Call Center Representative

Northeast HealthBoston, MA, United States
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Join us at  Northeast Health Services , a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As an Intake Call Center Representative , you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities :

  • Handle inbound calls, conducting initial screenings and assessments to gather vital information.
  • Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
  • Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
  • Maintain accurate documentation of client information and ensure compliance with privacy regulations.
  • Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications :

  • High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
  • 1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.
  • Excellent interpersonal and communication skills, with an ability to show empathy and patience.
  • Familiarity with behavioral health terminology and available community resources.
  • Proficient in using computer systems, including Microsoft Office.

    • Explore the Advantages of Joining Our Team :

  • Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
  • Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
  • Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
  • Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
  • Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
  • Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

    • Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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    Call Center Representative • Boston, MA, United States