Health Center Supervisor

Health Center Manager

Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost-effective care. Expected to manage the daily operations of both the Front Office and Back Office areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making based on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to :

• Ensure staff adherence to customer service standards and quality of
• Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
• Maintaining patient flow in clinic to a level that supports agency productivity standards and goals
• Manage patient flow in real time to ensure patients are checked in registered in a timely manner
• Works with Health Center Manager to monitor and evaluate staff performance and recommends promotions and disciplinary
• Provides Health Center Manager with ongoing feedback on staff performance and assist with completing performance evaluations.
• Provide appropriate coaching, training, counseling and staff development in association with Health Center
• Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office
• Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
• Forwards all notification (formal and informal) of site audits / visits (i.e., OSHA Blue Cross ) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits / visits.
• Maintains direct communication with Health Center Manager, providing updates on

Qualifications

Education and License / Certification :

High School diploma or equivalent is required. Associates Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied for this position.

The pay range for this Exempt position starts at $70,347.08 a year. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes :