Customer Service / Call Center Manager

Job Description

Job Description

We are seeking a professional and energetic Call Center Customer Service Manager in Carrollton TX, to lead and develop a team of representatives in a high-volume call center environment. In this role, you will be responsible for driving performance, coaching and motivating your team, resolving escalated issues, and ensuring customers receive best-in-class service. The ideal candidate will have proven call center leadership experience, a strong background in customer service operations, and a friendly, outgoing personality that inspires and energizes their team.

Requirements :

• 3–5 years of call center customer service management experience
• Industry experience in HVAC, pest control, or home services strongly preferred
• Proven leadership skills with the ability to coach, develop, and motivate a team in a fast-paced environment
• Excellent communication skills, including active listening and conflict resolution
• Service-oriented with the ability to handle escalations calmly and professionally

Hours : Monday to Friday, 8 : 00am–5 : 00pm fully in-office

Benefits :

Compensation : $70,000–$90,000 annually depending on experience

For immediate consideration, apply now!

MM5673797730