Community Management Specialist

Community Management Specialist

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you're based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you'll help shape the future of decision intelligence for some of the world's most iconic brands.

The Community Management Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations / administration. Projects will be deployed by Audience Experience Strategists or Managers. Audience Experience Specialists may have a small book of business as determined by the Audience Experience Strategist.

This position follows a hybrid work model and is based out of our Los Angeles HQ, with an on-site presence required 4 days / week.

Key Responsibilities :

Manages the bulk of customer management task execution and owns full audience experience for a portion of the vertical's book of business.

Account Management : Owns full audience experience for an assigned set of accounts.

Manages all replicable and scalable audience experience tasks.

Consults with customers on services related to audience recruitment, rewards, incentives, engagement, and operations.

Executes all projects and tasks assigned by Audience Experience Strategists or Managers.

Provides quality checks on all customer deliverables.

Maintains project timelines and clear communication with customers.

Your Success Metrics :

Community / Panel is developed / recruited and maintained to meet customer research needs.

Regular consultation with customer and account team to understand, identify and recruit appropriate audience targets based on customer research goals.

Member data is 100% accurate and regularly validated for all communities in your portfolio.

User life cycles are measured to better understand user lifetime values.

Participant ROI is evaluated on a quarterly basis to analyze customer budgets and savings.

Recruitment frequencies and methods are evaluated on a quarterly basis to understand effectiveness and trends.

Periods of time with less or no research are supplemented with non-research or secondary research activities.

Rewards / incentives if applicable are monitored for success on a monthly basis.

Analyze industry / audience trends to ensure content is relevant and interesting.

100% compliance of audience experience hours for all communities in your portfolio.

Over-utilization or under-utilization of hours leads to an upsell or strategic evaluation with Account Directors.

All projects / workspaces in Asana are accurate and setup properly.

All hours that are purchased by customers are used in full each month.

All hours are logged weekly for accurate and up to date reporting.

Who You'll Work With?

Implementation Manager

Director of Training & Enablement

Account Directors

Strategic Research Leads

Core Skills & Competencies :

Audience Experience : Experience in managing online participant spaces such as communities, panels or large forums, understanding member dynamics, and fostering engagement.

Data Analysis : Skilled at interpreting audience experience KPIs, trends, and performance metrics.

Strategic Thinking : Keen eye and attention to detail. Ability to develop action plans based on data insights to enhance audience experience success.

Customer Relationship Management : Ensures customer satisfaction through effective communication and value delivery.

Service Level Compliance : Ensures service hours are logged accurately and meet contractual requirements.

What You'll Bring :

Education : Bachelor's degree in a relevant field.

Experience : 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.

Detail-Oriented : Detail-oriented team members with an eye towards execution and efficiency.

Team Player : Strong team player with excellent collaboration skills.

Multi-Tasking : Strong multi-tasker with excellent prioritization skills.

Customer Focus : Focused on high-quality customer service and deliverables.

Analytical Skills : Proficient in data analysis and reporting.

Communication : Excellent verbal and written communication skills.

Adaptability : Can handle diverse audience needs and challenges.

Problem-Solving : Effective at addressing complex audience experience issues.

Empathy : Understands audience perspectives and needs.

Organizational Skills : Manages multiple accounts efficiently.

Preferred, but Not Required :

Experience in Microsoft Office

Benefits & Perks :

Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes :

Comprehensive Health Coverage : Medical, dental, and vision insurance plans

401(k) with Company Match : Plan for your future with our retirement savings program

Equity Purchase Option : Participate in Fuel Cycle's long-term success

Flexible Work Schedule : Empowering you to balance life and work

Generous Time Off :

15 vacation days and 7 sick days per year

12 company holidays

4 floating holidays / recharge days to rest or celebrate what matters to you

Paid Parental Leave : Time to bond with your growing family

Monthly Internet & Phone Stipend : Support for remote work setup

Wellness & Lifestyle Perks : Access to tools like Rightway (healthcare navigation), Headspace (mental wellness) , and more

Team Connection Perks :

Weekly community lunches , refreshments, and snacks at our LA & NY headquarters

Pet-friendly office environments

Compensation Overview :

The expected starting salary range for this position is $65,000 - $75,000. This range represents