Account Management Intern (paid)

The Team Culture

The Account Management team and our talented Account Managers serve as the primary points-of-contact between Jellysmack and the renowned creators on our roster. The Account Management team is at the center of everything we do at Jellysmack. Account Managers are in charge of signing new clients and managing strategic partnerships with our existing clients and their representatives. We are a dynamic team that embodies the company's values of overperformance, positivity, and agility.

The Role

As an intern within the Account Management team, you will play a crucial role in supporting our high-profile creators and assisting with various tasks that ensure their success. You will help manage external inquiries while collaborating with Account Managers to enhance creator satisfaction and retention.

The Responsibilities

• Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
• Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
• Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
• Assist with the onboarding and offboarding of creators.
• Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
• Support with data entry tasks and ongoing updates.
• Help facilitate the transition from Salesforce to Attio.
• Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data / insights, preparing pitch materials, identifying new outreach strategies, etc.).
• Send monthly reporting to creators.

A Little About You

$17.28 - $17.28 an hour

This is a paid internship with a duration of up to three months, requiring approximately 20 hours per week.

The Company

Jellysmack is the global creator company that uses technology to turn the talented video creators of today into the digital icons of tomorrow. Our powerful AI detects the most promising creators and helps skyrocket their social growth through multi-platform distribution. Jellysmack's all-encompassing infrastructure provides the world's best creators with solutions they need to save time and cost and maximize their revenue potential.Jellysmack is a trusted growth partner that currently helps hundreds of top creators go bigger across Facebook, Snapchat, Spotify, OTT and more. Our elite roster includes names like Bailey Sarian, Brad Mondo, and Patrick Starrr.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.