Help Desk Technician

The ideal candidate is a proactive problem-solver with a strong technical background and excellent communication this role you will be the first point of contact for our employees ensuring timely and effective technical support. This is an excellent opportunity to help guide and grow the technological aspects of a growing successful food business.

Essential Functions

• Provide Tier 1 and Tier 2 support for hardware and software issues via phone email and in-person.
• Troubleshoot and resolve Windows 10 / 11 issues including OS performance application crashes and user profile problems.
• Manage user accounts and groups within Active Directory including creating modifying and disabling accounts and resetting passwords.
• Configure and support networking hardware and software including diagnosing basic connectivity issues IP addressing and VPN setup.
• Provide comprehensive support for Microsoft Office applications including Word Excel PowerPoint and Outlook.
• Setup support and maintain Microsoft SharePoint and OneDrive environments including user access management file synchronization and permissions configuration.
• Utilize AI tools and automation to improve help desk efficiency enhance business processes and suggest areas of improvement.
• Document all support activities and resolutions in our ticketing system.
• Escalate complex issues to senior IT staff when necessary.

Qualifications :

Background Requirements

3 years of professional experience in a help desk or IT support role.

Proven expertise with Windows 10 / 11 troubleshooting and support.

Hands-on experience with Active Directory user and group management.

Experience with SharePoint and OneDrive setup configuration maintenance and best practices.

Solid understanding of networking fundamentals including TCP / IP DNS and DHCP.

Familiarity with AI tools and automation in IT support and across organization.

Relevant certifications such as CompTIA A Network or Microsoft Certified : Modern Desktop Administrator.

Experience with ticketing systems like Jira Service Management D365CRM or ServiceNow.

Familiarity with remote desktop software (e.g. TeamViewer Remote Desktop Connection).

Additional Information :

Location / Travel Requirements

This role is on-site 5x / week.

FOODMatch offers a comprehensive benefits package and competitive compensation based on experience. We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications merit and business need.

All your information will be kept confidential according to EEO guidelines.

Job Type : Full-time

Benefits :

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Remote Work : No

Employment Type : Full-time

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Experience : years

Vacancy : 1